Easy Returns & Refunds Policy

We want you to love what you ordered. If you’re not fully satisfied, we’re here to make things right, fast, fair, and hassle-free.

This Returns & Refunds Policy is part of our Terms of Use and applies to all purchases made through www.onelifemarket.com.

1. 30-Day Satisfaction Guarantee

You have the right to return any eligible item within 30 calendar days from the date of delivery, no questions asked.

To qualify for a full refund or exchange:

• The item must be unused, in its original condition

• It must be returned in the original packaging (if possible)

• All included accessories or documentation must be returned

2. Free Return Shipping

We cover return shipping costs for all eligible returns within the 30-day window. Once your return request is approved, we’ll provide a prepaid return label and instructions via email.

3. How to Request a Return

Simply email us at support@onelifemarket.com with the following:

• Your full name

• Order number

• Reason for return (optional but appreciated)

We will review your request and reply within 12–24 hours with the next steps.

4. Refund Processing

Once we receive and inspect your returned items, we’ll notify you of the approval of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• You’ll receive a confirmation email once the refund has been issued.

5. Exchanges

If your product arrives defective, damaged, or incorrect, we’ll gladly send you a replacement at no additional cost.

Please notify us within 7 days of delivery by emailing support@onelifemarket.com with a photo of the issue.

6. Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (e.g., food, supplements)

• Personal care or hygiene products

• Custom or personalized items

• Digital downloads or gift cards

• Clearance or final sale items (if clearly marked)

Please check product descriptions before purchase for any non-returnable tags.

7. Partial Refunds (If Applicable)

In certain cases, partial refunds may be issued:

• Any item not in its original condition

• Returned items missing parts, not due to our error

• Items returned after 30 days (if exception granted)

8. Late or Missing Refunds

If you haven’t received your refund yet:

1. Double-check your bank or credit card account

2. Contact your credit card provider; it may take several business days to post

3. Contact your bank; processing delays may vary

4. Still no luck? Email us at support@onelifemarket.com, and we’ll help you track it down

9. Order Cancellations

You may cancel an order within 12 hours of placing it. After this window, the order may already be processed or shipped and cannot be canceled.

To request a cancellation, email us at support@onelifemarket.com immediately.

10. Return Address

Do not send your return until you’ve contacted us and received authorization. Unauthorized returns may be refused or delayed.

Return instructions and return labels will be provided after your request is approved.

11. Contact Us

For any return-related questions or refund assistance, please reach out:

📧 Email: support@onelifemarket.com
🌐 Contact Page: https://www.onelifemarket.com/contact-us